Last updated: 14 August 2026

At PING Lighting, we want every customer to feel confident when purchasing lighting online. This Return & Refund Policy explains how to withdraw from an order, return a product, request a refund, and report a damaged, defective, incomplete or incorrectly delivered item.

This policy applies to consumer purchases made through pinglighting.nl and does not limit any statutory rights available under Dutch or European Union consumer law.

A. Return Window

After the product is delivered, you have a statutory 14-day return period.

The return period starts on the day after you, or a person designated by you, physically receives the product.

After notifying us, you must send the product back before the 14-day period expires.

B. Return Eligibility and Product Condition

You may open and reasonably inspect the product in the same way that you could inspect it in a physical shop.

For a lamp, reasonable inspection may include:

Opening the packaging;
Checking the colour, finish, size and materials;
Checking the mounting parts.

The product should be returned with all supplied components, accessories, manuals and mounting parts.

Original packaging is strongly recommended because lamps, glass shades and finished surfaces can be damaged easily during transport.

If excessive handling has caused a demonstrable reduction in value, we may make a proportionate deduction based on the actual condition of the product.

Products damaged through customer misuse, incorrect installation or unauthorised modification are not treated as manufacturing defects.

C. How to Start a Return

Returns are accepted by mail only.

To start a return:

Step 1: Email support@pinglighting.nl.
Step 2: Include your order number, name and the product being returned.
Step 3: If the product is damaged, defective, incomplete or incorrect, include photographs of the product, packaging and shipping label where reasonably possible.
Step 4: We will acknowledge your request and provide the correct return address and return instructions.
Step 5: Send the product back before the 14-day return period expires.

Please wait for the return instructions before sending the parcel so that it is sent to the correct warehouse.

D. Restocking and Administration Fees

Restocking fee: €0.00

PING Lighting does not charge a restocking, cancellation, handling or administration fee for a valid return.

E. Damaged, Defective, Incomplete or Incorrect Products

Please inspect your order after delivery.

If the product arrives damaged, defective, incomplete or different from what you ordered, contact support@pinglighting.nl as soon as reasonably possible.

For faster handling, please provide:

Order number;
Description of the problem;
Photograph of the shipping label;
Photographs of the exterior packaging;
Photographs or video showing the damage or defect;
Photograph of all components received.

Customers are encouraged to contact us within 7 days so that we can investigate transport damage quickly.

PING Lighting bears the reasonable return and replacement costs for qualifying damaged, defective, incomplete or incorrectly delivered products.

F. Refund Processing Time

Eligible refunds will be processed within 7 business days.

The time required for the refund to appear depends on your payment method. It normally takes between 1 and 7 business days for the funds to appear in your original payment account.

If the refund has not arrived after more than 7 business days, please contact support@pinglighting.nl.

When contacting us, please provide your order number and refund confirmation information.

G. Order Changes and Cancellations

You have 24 hours to customise your order. Within 24 hours after placing your order, you may modify details such as the colour, size, delivery address or telephone number. Once your order has been dispatched, no further changes can be made. Thank you for your understanding.

You may cancel your order free of charge within 24 hours. However, once your order has been dispatched, we will be unable to stop the delivery.

If you choose to refuse the parcel, we will charge part of the order amount to cover warehousing, handling and transportation costs. This amount will be deducted from your refund.

H. Contact Information

Trade name: PING Lighting
Registered address: Room 1721-7, 17th Floor, Building No. 2 (Jia), Dongsanhuan North Road, Chaoyang District, Beijing City, China
Phone number: +86 19200605901
Email: support@pinglighting.nl
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)