Welcome to PING Lighting. Our goal is to provide you with the best shipping options, no matter where you are. Every day, we deliver orders to customers in the Netherlands while maintaining the highest possible level of responsiveness.

A. SHIPPING COSTS & DELIVERY AREAS

Free Shipping: We offer free shipping on all orders delivered within the Netherlands.

B. HANDLING, TRANSIT AND ORDER CUT-OFF TIME

For orders delivered within the Netherlands, our order processing and delivery timelines are as follows:

Handling Time: 1–3 business days (Monday to Friday)

Transit Time: 1–9 business days (Monday to Friday)

Order Cut-off Time: 10:00 PM

Time Zone: Hong Kong Standard Time (GMT+08:00)

Note: Every effort is made to dispatch your order as soon as possible. Customised items may take longer to process and ship.

C. FREQUENTLY ASKED QUESTIONS (FAQS)

What happens after I place an order?

As soon as you place your order, you will receive an order confirmation email containing your order number and receipt. This indicates that we have received your order in our system and pre-authorised your payment.

Tip: Please check your spam folder if you do not see the confirmation email in your inbox. If you still have not received it, please email support@pinglighting.nl with the subject line “Order Confirmation Not Received”.

Custom Items: For custom orders, we will contact you separately to confirm the specifications. These items will only be processed after we receive your confirmation.

Which carriers do you ship with?

We use Standard Shipping to deliver our products. The final carrier may depend on your delivery location and the size of your order.

How do I check the status of my order?

Once your order has been shipped, a tracking number will be sent to your email address. You can check the delivery status by visiting our Order Tracking page and following these steps:

Enter your order number.

Enter the email address or telephone number associated with your order.

Click the “TRACK ORDERS” button.

D. ORDER ACCEPTANCE & PRICING POLICY

The Site reserves the right to refuse or cancel any order for any reason at any time.

Verifications: Before accepting an order, we may ask you for additional verification, such as your telephone number, address or identity information, to prevent credit or debit card fraud. We reserve the right to cancel an order immediately if fraudulent use is suspected.

Pricing Errors: While we strive for accuracy, pricing errors may occur. If an item is incorrectly priced, we reserve the right to refuse or cancel the order, even if your payment method has already been charged. In such cases, we will contact you for instructions or notify you of the cancellation and issue a refund immediately.

E. DELIVERY RESPONSIBILITIES & EXCEPTIONS

Customer Responsibility: Customers must provide accurate shipping details, including their full name, complete address, apartment or unit number, postal code and telephone number, during checkout. PING Lighting is not responsible for delivery issues or undeliverable parcels caused by incorrect or incomplete address details.

Address Changes: Address changes cannot be guaranteed once an order has been placed. If you need to update your address, contact us immediately at support@pinglighting.nl. Rerouting is not possible once the parcel has been shipped.

Undeliverable Packages: Orders returned because of invalid addresses, failed delivery attempts or refused deliveries may incur additional reshipping charges or order cancellation fees.

Lost or Stolen Packages: PING Lighting is not responsible for parcels marked as “Delivered” by the carrier. If your parcel is lost or stolen after delivery confirmation, please contact the shipping carrier directly to file a claim.

Potential Delays: Delivery times are estimates. Delays may occur because of severe weather, customs inspections, logistical disruptions or high-volume holiday periods, including Black Friday, Cyber Monday, Christmas and New Year.

F. CANCELLATIONS

If you wish to cancel your order, please contact us immediately at support@pinglighting.nl.

Orders may be cancelled free of charge within 24 hours.

If your order has already been shipped, you will need to follow our standard return procedure.

G. CONTACT INFORMATION

Trade Name: PING Lighting

Address: Room 1721-7, 17th Floor, Building No. 2 (Jia), Dongsanhuan North Road, Chaoyang District, Beijing City, China

Phone Number: +86 19200605901

Email: support@pinglighting.nl

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)